Legal

Privacy Policy

This Privacy Policy ("Policy") describes how Superstrings Private Limited ("Company", "we", "us", or "our"), operating the brand OptCure, collects, uses, processes, stores, and protects personal data when you access or use our platform ("Platform").

This Policy is designed to comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

1. DEFINITIONS

1.1 "Personal Data" means any data about an individual who is identifiable by or in relation to such data.

1.2 "Sensitive Personal Data" includes health-related information such as symptoms, medical conditions, or treatment details.

1.3 "Data Principal" refers to the individual whose data is collected (User or Provider).

1.4 "Data Fiduciary" refers to the Company.

1.5 "Processing" includes collection, storage, use, sharing, or deletion of data.

2. SCOPE OF POLICY

This Policy applies to:

- Users (patients)
- Service Providers
- Visitors of the Platform

3. DATA WE COLLECT

3.1 Personal Information
- Full name
- Phone number
- Email address
- Residential address
- Location data

3.2 Health-Related Information
- Symptoms or condition details
- Service requirements
- Notes shared during booking

3.3 Provider Information
- Qualifications and certifications
- Government-issued identification
- Professional licenses

3.4 Transaction Data
- Booking history
- Payment details processed via third-party gateways

3.5 Technical Data
- Device type
- IP address
- App usage data
- Cookies and analytics data

4. PURPOSE OF DATA PROCESSING

We process personal data for:

4.1 Facilitating connections between Users and Providers
4.2 Enabling bookings and service delivery
4.3 Customer support and communication
4.4 Improving Platform performance and user experience
4.5 Fraud prevention and security
4.6 Legal and regulatory compliance

5. LAWFUL BASIS FOR PROCESSING

We process data based on:

- User consent
- Performance of contract (service facilitation)
- Compliance with legal obligations

6. CONSENT

6.1 By using the Platform, you provide explicit consent for:

- Collection of personal and health-related data
- Sharing data with Service Providers

6.2 Consent is obtained via:
- App/website checkbox
- Booking confirmation

6.3 Users may withdraw consent by discontinuing use of the Platform, subject to legal obligations.

7. DATA SHARING

We may share data with:

7.1 Service Providers
- Necessary details to deliver services

7.2 Third-Party Service Providers
- Payment processors
- Cloud storage providers
- Analytics tools

7.3 Legal Authorities
- When required by law or court order

8. DATA STORAGE AND SECURITY

8.1 We implement reasonable technical and organizational measures, including:

- Encryption
- Secure servers
- Access control mechanisms

8.2 However, no system is completely secure, and we do not guarantee absolute security.

9. DATA RETENTION

9.1 Data is retained:

- As long as necessary for service delivery
- As required by applicable laws

9.2 Data may be retained for:
- Legal compliance
- Dispute resolution

10. USER RIGHTS (DATA PRINCIPAL RIGHTS)

Under applicable law, Users have the right to:

10.1 Access their personal data
10.2 Request correction of inaccurate data
10.3 Request deletion of data
10.4 Withdraw consent

Requests can be submitted via email.

11. DATA BREACH MANAGEMENT

11.1 In case of a data breach, the Company shall:

- Take reasonable steps to mitigate harm
- Notify relevant authorities if required

12. CHILDREN'S DATA

12.1 The Platform is not intended for individuals under 18 years of age.

12.2 We do not knowingly collect data from minors.

13. THIRD-PARTY LINKS

The Platform may contain links to third-party websites.

We are not responsible for their privacy practices.

14. CROSS-BORDER DATA TRANSFER

If data is transferred outside India, we ensure:

- Appropriate safeguards
- Compliance with applicable laws

15. COOKIES AND TRACKING

We may use cookies and similar technologies to:

- Improve user experience
- Analyze usage patterns

Users may control cookies through device settings.

16. PROVIDER DATA OBLIGATIONS

Service Providers agree to:

- Use User data only for service delivery
- Maintain confidentiality
- Comply with applicable data protection laws

17. POLICY UPDATES

We may update this Policy from time to time.

Users will be notified of significant changes.

18. GRIEVANCE OFFICER

In accordance with applicable law, contact:

Email: legal@optcure.com
Name: [Insert Name]
Address: [Registered Office Address]

19. CONTACT

For any privacy-related concerns:

Email: legal@optcure.com

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.