Legal

Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY
OptCure (Operated by Superstrings Private Limited)
Last Updated: 10 May 2026

This Refund and Cancellation Policy ("Policy") governs all cancellations, refunds, rescheduling, and related matters for bookings made through the OptCure platform ("Platform").

By making a booking, you ("User") agree to this Policy.

1. DEFINITIONS

1.1 "Booking" means a confirmed service request made through the Platform.

1.2 "Service Provider" means an independent healthcare professional listed on the Platform.

1.3 "Service" means healthcare-related services provided by the Service Provider.

1.4 "Platform Fee" means any fee charged by the Company for facilitating the booking.

2. NATURE OF PLATFORM

2.1 The Platform acts solely as a technology intermediary connecting Users with independent Service Providers.

2.2 The Company:
- Does not provide medical services
- Does not guarantee outcomes
- Does not control Provider conduct

2.3 Refunds are processed in accordance with this Policy and may involve both Platform and Provider components.

3. USER CANCELLATION POLICY

3.1 Cancellation Before Confirmation
- If payment is made before Provider acceptance:
  Full refund, including Platform Fee unless otherwise specified.

3.2 Cancellation After Confirmation

A. More than 24 hours before scheduled time:
- Full or partial refund. Platform Fee may be retained.

B. Within 6-24 hours of scheduled time:
- Partial refund OR cancellation fee applicable.

C. Less than 6 hours:
- No refund.

4. NO-SHOW POLICY

4.1 If the User is unavailable at the scheduled time/location:

- Booking is treated as completed
- No refund shall be provided

5. SERVICE PROVIDER CANCELLATION

5.1 If the Provider cancels:

- User is entitled to:
  - Full refund OR
  - Rescheduling

5.2 The Company may assist in finding a replacement Provider.

6. RESCHEDULING POLICY

6.1 Rescheduling may be allowed subject to:

- Provider availability
- Time of request

6.2 Late rescheduling may be treated as cancellation.

7. SERVICE QUALITY ISSUES

7.1 If the User is dissatisfied:

- Must report within 24 hours

7.2 The Company may, at its discretion:

- Offer partial refund
- Provide replacement Provider
- Offer credit for future use

7.3 Refunds are not guaranteed and depend on review.

8. NON-REFUNDABLE CASES

No refunds shall be provided in cases of:

8.1 Completed services
8.2 No-shows
8.3 Late cancellations
8.4 Dissatisfaction without valid justification
8.5 False or misleading claims

9. PLATFORM FEE

9.1 Platform Fees may be:

- Non-refundable in certain cases

9.2 Clearly communicated at booking stage.

10. REFUND PROCESS

10.1 Approved refunds shall be processed:

- Within 5-10 business days

10.2 Refund method:

- Original payment method OR
- Platform wallet/credit

11. PAYMENT GATEWAY LIMITATION

11.1 The Company is not responsible for delays caused by:

- Banks
- Payment gateways
- Financial institutions

12. DISPUTES

12.1 Users agree to:

- First contact customer support

12.2 Final decision on refunds rests with the Company, acting reasonably.

13. ABUSE AND FRAUD

13.1 The Company reserves the right to deny refunds if:

- Fraud is suspected
- Policy is misused

13.2 Accounts may be suspended in such cases.

14. FORCE MAJEURE

14.1 No liability for cancellations due to:

- Natural disasters
- Government restrictions
- Unforeseen events

15. POLICY MODIFICATIONS

15.1 The Company reserves the right to update this Policy.

15.2 Continued use constitutes acceptance.

16. CONTACT

For refund-related queries:

Email: support@optcure.com
Address: [Registered Office Address]

By booking a service, you acknowledge and agree to this Refund Policy.